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How to Make your Holiday Rental Property a Successful Business

By Samantha Grant

Sydney property valuation experts

It may be often overlooked, but when it comes to holiday rentals, customer service/experience is key. Of course, you shouldn’t become exactly like a hotel, providing room service or the like, but there are a few things you can do to make a guest’s stay a more positive experience.

First thing’s first, the price. How much you charge for a stay could be the deciding factor as to whether your holiday house is rented out. To make sure you list a fair and attractive price, be sure to ask a professional to conduct a rent valuation. This is the easiest way to ensure you have a good rental price that is fair to the guest and covers your expenses.

Here are a few extra tips from our property professionals to increase your chances of a successful vacation rental business. .

1. Stay in touch with past clients – What makes holiday rental homes in Sydney different from other types of investment properties are the tenants. You would likely have different tenants all year round, or at least during your peak seasons. Therefore, these tenants are more like customers and as such, you would want to generate repeat business.

Either via email or text, try to keep in touch with your previous clients. Little things like a Season’s Greetings and a Happy New Year’s message during the holiday season, especially if it is just after their stay, could remind them of their stay. This reminder could make all the difference and may inspire a past client to rebook your rental for another holiday.

2. Keep your property clean and tidy – With a short-term rental business, tenants come and go. After the check-out of one tenant, the property would need to be cleaned thoroughly. Before check-in of another tenant, make sure beds are properly made with freshly washed sheets and the kitchen and bathrooms have been cleaned properly. You could hire a cleaning service that you can organise to clean the property between each tenant.

3. Make sure appliances are in working – People choose to stay in short-term rental properties because they want a homey feel even in a strange city. Before they arrive, check all the electric appliances like the air conditioner, heater, oven, Wi-Fi etc. are in working condition. Always remember to regularly do some maintenance on your appliances to avoid any issues during a tenant’s stay. If something were to happen, have a plan or a handyman’s number ready to address any issues that may arise.

4. Handle complaints as soon as possible – Things can go wrong, little things might escape your notice, and there are many reasons why a tenant may complain. It is important to tend calmly and quickly to their complaint. This a business and they are your clients and so client satisfaction is important.

Issue an apology if something has gone amiss and perhaps waive some of the rental fees. If the issue is major, you should help them in finding another place to stay and refund their previous payment. Handling complaints well and ensuring your clients have had a positive experience, is what generates positive word of mouth and repeat business.

We hope these with these tips you can make your holiday rental business a success. For more advice or to learn more about how property valuation services can help with Sydney vacation rentals, contact one of our property experts.